RETURNS POLICY

Refund policy

Products are not eligible for returns without a valid reason. We encourage our customers to carefully review the product descriptions, and any other relevant information before making a purchase. Exceptions can be made; however, this is based on the discretion of the team.

Eligibility for Returns/Refunds

We do not accept returns or exchange on customized products. Products are only eligible for returns/refunds under the following conditions:

1. If the product has been received in a damaged condition, we will accept a return for exchange of another product. Returns/refunds will only be provided if a video clearly shows that the product is received damaged. The final decision rests with the store owner.

2. An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email. If a parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.

   In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Aakruti will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.

3. If the parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.

   In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Aakruti will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.

Return Process

To initiate a return, please send an email to ashwika266@gmail.com within 48 hours of receiving the product to be eligible for a return. Please include your order number, a brief explanation of the reason for the return, and attach a photo/video (if applicable).

Once we receive your request, we will review your case and respond with instructions for returning the product. The product must be received within 10 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and the original tag is intact.

Disclaimer for Color and Description

• Quality is of upmost importance at Aakruti and we put special efforts to publish the best quality pictures with true to life colors for our customers. But digital photography has its limitations. Though we strive to achieve accuracy, a lot of factors affect the way colors look different from real life compared to its digital version. Things like weather and lighting conditions and even the monitor settings of the viewer can cause a color variation.